Where is lids headquarters

Lids and Hat World have more than 1, locations, mainly in malls, airports, and factory outlet stores. Most locations offer embroidery and custom designs. Question 1: What is the phone number for Lids? Answer 1: The phone number for Lids is Question 3: Who founded Lids? Answer 3: Lids was founded by in. I went into Lids Store to purchase a hat for my husband birthday which is tomorrow.

When I first entered the store the associate Crystal was assisting another customer, after she finished she advised me to let her know if I needed anything.

So I let her know I was looking for a Marlins hat to match the jersey that I just purchased from their other store around the corner Lids Locker Room Store We shared a joke about how hot it was in store and how she hated working in there. The two Guys in store were so helpful and very polite I believe one of the associates name was Roje. Working with Crystal turned out to be the worst experience I have every had in any of my many trips to Lids.

When I advised Crystal of what I wanted she showed my some examples of orders she just completed so I had confidence she would complete my embroidery order as requested. She completed a order form had me sign it and write my number on it.

She told me it should be ready in a few minutes as she was going to do it now. Since I was in the mall I decided to visit a few other stores. Confirming, you wanted O. G CP on the hat? When I walked in she immediately yelled out to another associate who later was identified to be the store manger Mya.

I walked over to the manger who seemed to be training someone on the register and assisting him with the line. The manager Mya continue to tell me that this is how it has to be done and there was no other way to do it.

I did not want to make a scene so I walked out of the store unhappy. My son always shops in the store and gets his Embroidery done there as well. I called back to the store twice the call was disconnected. I called for a third time and they just let the phone ring and go to voicemail. Since I had not left the mall I decided to return to the store and 10 minutes later.

When I walked in I went over to speak with Crystal. Even if that meant making another purchase. Before I could finish my statement she told me you will have to talk to the store manager I am just the assistant manger. I said OK and she pointed me over to Mya. As soon as I approached Mya she appeared to be agitated. I attempted to speak with Mya and explain to her That what I got is not what I asked for. Crystal walked up and stood on the side of me very closely. I found that to be very disrespectful and an attempt to intimidate me.

I expressed to Mya that I am not asking for refund I simply just wanted to let you guys know that this is not what I wanted and how unhappy I was and I was going to just purchase a hat from there and then go around the corner and have the other guys do my embroidery. Mya asked me for my receipt which I showed it to her and she started reading it and stating this is what you asked for look look what it says.

Mya began to get very hostile just like Crystal was. I asked for my receipt and hat back. Mya took the yellow form balled it up and gave me the white receipt back. When I asked for the yellow form Mya began yelling stating this is not yours this is what we keep. I expressed to her that that was explained by Crystal that that was my copy. Crystal then came over and stated she has a yellow form.

I then told Crystal that no she just balled it up. There was a customer in the store who witnessed everything and stated boy they have a excuse for everything. I asked the manager for her name it took her some time before responding to me and I let her know I will be contacting corporate and letting them know about this experience.

She then stated my name is Mya. I said thank you have a good day and I walked out of the store. I will never make any purchases with Crystal or at that Lids store again. The way they treated me was so disgusting and horrible. I would never respect myself or the company I work for in such a ill manor. I would never in a million years treat a customer the way they did.

Not only did they treat me nasty they also talk bad about their fellow associates as if it was OK. I was willing to make another purchase keep the one I did not like and pay for everything just to have it done right but Mya and Crystal were not willing to assist me in no way. I hope the footage from the store can be reviewed and training for the associates. I was a paying customer who was not happy with my purchase or experience.

I will be posting this on every social media site commenting and telling all of my friends, family and coworkers about my experience. And I will also be filing a complaint. The girl at the register refused to change the price saying there must have been a price change and items in shelf were not changed.

Good customer service would be to give the customer the marked price but she refused. Please reply. I have copies of receipts and photos of cup bottom with prices. I frequent the store weekly. I own a small business and I purchased our custom hats from that location.

We tend to only talk about things when they are negative. I am highly impressed with the manager at the Newport News Virginia location and a couple of his staff. Definitely need to widen the variety of teams. E Detroit hats. When we get there the employee female has the gate halfway down. She is clearly in the store. I ask for how long, she says until 4. There was no way I could wait 50 minutes for her to lift the gate. This is the middle of the day on a Saturday.

And buying my members hats. Already in the last two weeks I have bought 6 to 7 hats. Please let me know what you can do for me.

He Was both patient and friendly and did a great job on something that was really important to me. I so appreciate it. Kudos to LIDS for hiring such great people! I am not exaggerating here I left the store bought a lint roller and got the 10 total hairs off both hats and went back for my refund and still she said NO this time being because they had to of been worn I told her I swear on my life they have never been worn my son tried them on they didnt fit and they went back in the bag in my closet until I walked into the store to return them.

This manager Christina needs some serious customer service intervention or training and Lids product awareness these hats are in prestine condition and I deserve me refund for hats I have no use for!!! Christina wasted my time, gas and effort and needs some help with taking lifs products back because she is obviously incompetent at making these decisions herself.

What am i supposed to do, go ask my brother in law for his credit card? Seriously the worst customer service at the Lids store, located at the Plaza mall in Mcallen Tx. There is lowballing for custom work here. Provides one price then when work begins tells another worker to double price into cash register on the spot. Putting customer in an uneasy situation given work began. This is unprofessional customer service and corporate should review their co-managers or regional reps given they have no courtesy at all.

Hello I am trying to meet someone that can help because we have yet to find any my fiance works for lids in eastgate he has yet to be paid his second check. Here it is christmas and we cant buy our children presents due to this happening. We use cookies to offer you the best possible website experience. This includes cookies necessary for the website's operation.

Additionally, you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve website's performance, as well as cookies used to display content tailored to your interests. Your experience of the site and the services we are able to offer may be impacted if you do not accept all cookies. Operating out of Indianapolis, IN, LIDS retail stores and affiliated concepts offer officially licensed headwear from collegiate teams and major professional sports teams, as well as branded headwear and other specialty fashion categories in the latest styles and trends in over 1, locations.

Additionally, the LIDS Clubhouse division operates team-specific professional sports and university athletics retail stores. March Madness. Bowl Season. All events that can make a typical employer cringe with the knowledge the office might look a little thin. But at Lids Sports Group, these are the moments we live for. Hat tricks, buzzer beaters and fifty yarders to win the game. In moments like these, we see opportunity.